Paying for Care

To pay your bill online click here: https://pay.instamed.com/Form/PaymentPortal/Default?id=chc1

SBHC is dedicated to helping patients receive the care they need. We accept HUSKY Health (Medicaid) and many commercial health insurance plans. After utilizing our services, insurance will be billed for an office visit. Families are responsible for any copays and deductibles required by their insurance, as well as any non-covered services.

As a Federally Qualified Health Center, CHC offers qualifying insured, uninsured, or under insured patients access to the sliding fee discount program. This program offers reduced rates for those who qualify. 

For more information on financial assistance or to apply for the Sliding Fee Discount program click here or call 888-270-6698.

  • Online: You will need the CHC statement mailed to you or Patient ID to complete. • Pay Now • Online Bill Pay Instructions
  • Phone: 888-270-6698 or 860-347-6971 Option 6, or Extension 4111. Our Patient Account Representatives are available from 8am to 5pm, Monday through Friday.
  • Mail: Payments can be mailed to Community Health Center, Inc., Attn: Patient Accounts, 19 Grand Street, Middletown, CT 06457.  Please include the detachable portion of your statement with payment.
  • In person: Walk into any CHC location and speak with a Patient Services Associate to pay

Click here to complete the application. Documentation is a required part of the application process and demonstrates proof of income. You will be charged full rate for visits until documentation is provided. Patients can take advantage of this program whether you have insurance or are currently uninsured.

  • Accepted documents for Proof of Income:
    • Prior year W-2
    • Two recent pay stubs
    • Letter from employer or Form 4506-T (if W-2 is not filed)
    • Self-employed: Three months of income and expenses for the business
    • If you do not have any written proof of income, you can submit a self-declaration of income letter. Our mailing address is:
      CHC, Inc. Attention: Patient Accounts, 19 Grand St. Middletown, CT, 06457

There are many factors that will determine how much your visit will cost.  Primary care visits are different from dental visits and costs vary.  Patients without insurance or who are paying out of pocket for services can request a Good Faith Estimate for total expected costs of any non-emergency items or services.  This includes related costs like medical tests, prescription drugs, equipment, and other fees.   

You will receive an account statement in the mail after your appointment. Your statement will reflect any unpaid balances on your account after any insurance coverage you have has been applied.

To request a Good Estimate before an appointment or if you have questions about a statement you received, call Patient Accounts at 888-270-6698 or 860-347-6971 option 6, (extension 4111), M-F 8am-5pm.

Yes, CHC accepts all patients – including those who have private insurance, Husky Health/Medicaid or plan to pay directly for care. Please contact Patient Accounts to see if we participate in your plan at 888-270-6698 or 860-347-6971 option 6, (extension 4111).

At your appointment, the Patient Services Associate will verify any insurance coverage you have.  If you are playing directly, they can connect you to the resources available including the Sliding Scale Discount Program.

If you have questions or would like help understanding the services available to you, please schedule an appointment in-person or over the phone with the Access to Care team.

CHC offers payment plans and partial payment options for patients who experience additional financial hardship.  Contact our Patient Accounts/Billing Department at 888-270-6698 or 860-347-6971 option 6, (extension 4111) for more information.

If you have concerns about paying for your prescriptions, we have a Pharmacy Assistance Program that may be able to help. Please talk to your provider about your concerns, and they can connect you with that program.